Right now we are selling Lightroom Presets to Photoshop Artists, Photographers and to any photography enthusiast who wants to edit their photo with Lightroom. Due to the downloadable nature of our products we do not offer refunds. However, we can offer a refund in some cases such as you have bought the product but haven’t initiated the download or you bought the product but got something else, etc.
The best way to make sure whether presets will work for you or not is to take a look at the before/after imagery on the product descriptions section. You can get a pretty much accurate idea of whether our presets will do wonders with your images or not. Also, please note that every photo is different, needs different treatment that’s why our presets won’t work on every image. For instance, if you bought Travel & Beach presets pack, you are using these presets on forest photos or indoor photos they might not work as they are built for outdoor photos especially for beach images. If you fall under this category, that’s not our fault.
Make sure before downloading these presets you must have at least Lightroom Mobile app installed on your mobile device. Otherwise, you won’t be able to use them. Since we provide Mobile presets that means you don’t need an Adobe subscription plan to use them with Lightroom Mobile. However, if you want to experiment with these presets then you have to install Adobe Lightroom Classic to modify these presets to match your creative style. So make sure you have the Lightroom app installed on your mobile or desktop before purchasing the presets.
We monitor downloads closely, allow our users to download our products a certain number of times (5 times is more than enough). In case if you are over-downloading our products & making it difficult for our servers to handle the load, we might terminate your download access to ease the load from our servers. Also, if you couldn’t download the product after a certain number of times, just let us know we’ll provide the product right away.
We can also provide refunds on a case by case basis that totally depends on our sole discretion. To avail refund on our sole discretion, a refund request must be made within 24 hours of product purchase. Your satisfaction is our top priority and we stand behind our products but understand that we don’t offer refunds due to the downloadable nature of our products. If you need any help you can contact us via our Contact US page or send me an email at bunty[at]psdstack.com